Return and Cancellation
Return and Refund Policy
Products of display on this Website are non-returnable and non-refundable save insofar as provided under this Agreement.
- Cancellation by Asili: Asili reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever, without assigning any reason to the User, User accepts and undertakes that the same is acceptable and he/she/it will not contest/ raise any dispute on the same. The situations that may result in cancellation of User’s order includes, but not limited to non-availability of the product or quantities ordered by User, non- availability of the service, inaccuracies or errors in pricing information.
- If the order is cancelled after credit/debit card has been charged, the said amount will be reversed back to the concerned bank account.
- Cancellation by the User: In case of requests for order cancellations, Asili, at its sole discretion, reserves the right to accept or reject requests for order cancellations for any reason whatsoever, without assigning any reason to the User. As part of usual business practice, if Asili receives a cancellation notice and the order has not been processed/ approved by it, Asili shall cancel the order and refund the entire amount to User within a reasonable period of time;
- Asili will not be able to cancel orders that have already been processed. It is pertinent to note that Asili has the full right to decide whether an order has been processed or not. User hereby agrees and undertakes that the decision taken by the Asili is acceptable to User and User shall not create any dispute on the decision taken by Asili on cancellation.
- Asili reserves the right to cancel any order that classify as ‘Bulk Order’ as determined by Asili as per certain criteria. Asili Reward Point or Promo Code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz: